物流政策
Shipping Policy
We currently ship orders from our U.S. warehouse network and deliver to customers throughout the United States.
Order Processing
Orders are typically processed and prepared for shipment as quickly as possible after payment is successfully completed.
During peak holiday periods, especially before and during the Christmas season, order processing may take longer due to increased order volume.
Once your order has been shipped, tracking information will be provided when available.
Shipping Rates
Our standard shipping rate is:
$9.99 per order
Orders with a merchandise subtotal of $100 or more qualify for free standard shipping.
Free shipping eligibility is calculated automatically at checkout.
Estimated Delivery Time
Our standard estimated delivery time is generally:
3–5 business days after shipment
Delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
- Delivery destination
- Carrier service
- Weather conditions
- Holiday shipping volume
- Remote delivery areas
- Carrier delays
- Other circumstances outside our control
Orders shipping to Alaska, Hawaii, U.S. territories, or remote areas may require additional transit time.
U.S. Warehouse Fulfillment
Orders may be fulfilled from one of our U.S. warehouse locations based on product availability and delivery destination.
Our current fulfillment network includes warehouses serving:
- Western United States
- Eastern United States
- Southeastern United States
When possible, orders are routed from an appropriate warehouse to reduce delivery distance and improve fulfillment efficiency.
If multiple products in an order are stored at different warehouses, the order may be shipped in more than one package.
Tracking Information
When tracking information becomes available, it may be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after the carrier receives the shipment.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check:
- Recipient name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Contact information
If you notice an address error after placing your order, please contact us as soon as possible.
We cannot guarantee that an address can be changed after the order has entered fulfillment or has already been shipped.
Additional shipping charges caused by an incorrect or incomplete customer-provided address may be the responsibility of the customer.
Failed Delivery or Refused Packages
If a package cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal of delivery, or other customer-related reasons, the carrier may return the package to the sender.
Any refund, reshipment, or additional shipping cost will be reviewed after the returned package is received.
Original shipping fees may not be refundable in these situations.
Damaged Packages
Please inspect your package after delivery.
If the package or product arrives damaged, defective, or with missing parts, contact us as soon as possible and provide:
- Your order number
- Photos of the shipping carton
- Photos of the damaged product
- Photos of any damaged or missing components
For damaged, defective, incorrect, or incomplete orders, we will review the issue and determine an appropriate solution, which may include replacement parts, replacement products, partial refunds, or full refunds depending on the situation.
Lost or Missing Packages
If tracking shows that your package has not been delivered within a reasonable period, please contact us.
We may work with the shipping carrier or fulfillment provider to investigate the shipment.
If tracking shows the package as delivered but you cannot locate it, please first:
- Check around the delivery location.
- Check with household members or neighbors.
- Verify the shipping address on your order.
- Contact the carrier when appropriate.
We will assist with the investigation where possible, but final responsibility may depend on carrier tracking records and the circumstances of the delivery.
Holiday and Peak Season Delays
Christmas trees are highly seasonal products.
During November and December, shipping networks may experience significantly higher volume.
We recommend ordering early whenever possible.
We are not responsible for delays caused by shipping carriers, severe weather, natural disasters, transportation disruptions, or other events outside our reasonable control.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will try to assist before fulfillment begins.
However, once an order has entered warehouse processing or has been shipped, cancellation or modification may no longer be possible.
Multiple Packages
Large orders or orders containing multiple items may arrive in separate packages or on different days.
Separate tracking numbers may be provided when applicable.
Contact Us
If you have questions regarding shipping, tracking, delivery, or your order, please contact us through the contact information provided on our website.
Please include your order number whenever possible so we can assist you more efficiently.