Refund policy

Return & Refund Policy

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be unused, unassembled, in its original packaging, and in resalable condition. Proof of purchase is required.

Customers are responsible for return shipping costs for returns caused by change of mind, ordering the wrong size, or other non-product-related reasons. Original shipping charges are non-refundable.

If your Christmas tree arrives damaged, defective, missing parts, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will review the issue and provide an appropriate replacement, partial refund, or full refund.

Items that have been fully assembled, used, altered, damaged after delivery, or returned without the original packaging may not be eligible for a full refund.

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow several business days for your bank or payment provider to process the refund.

To request a return, please contact us before sending the product back. Returns sent without prior approval may not be accepted.